Support

FAQ

Answers for common questions about buying, testing, licensing, and downloading fonts from SibelumPagi.

Start with the scope

Most confusion disappears once the real use case is clear: desktop design, webfont embedding, trademarked logo use, app embedding, broadcast campaigns, or broader internal distribution.

Commercial files stay private

Preview assets remain public for testing. Paid packages are delivered only through private storage with controlled access.

Escalate early when needed

If the answer depends on trademarks, apps, server embedding, broadcast, or broader enterprise rollout, move to custom licensing before checkout.

Before Purchase

Answers below are part of the current public guidance for this page.

Can I test a font before buying?

Yes. Product pages and the global Type Tester use subset WOFF2 preview files so you can preview type behavior without exposing full commercial files.

Are preview fonts the complete font files?

No. Preview fonts are intentionally limited and are only for testing. They are not licensed commercial files.

Which license should I choose?

Start with the license overview, then pick the smallest license that covers your actual usage. For unclear or larger usage, send a custom license inquiry.

Can I request a custom license?

Yes. Use the contact form for usage that does not fit the standard desktop, webfont, logo, app, extended, broadcast, or corporate license paths.

Checkout

Answers below are part of the current public guidance for this page.

Which payment provider is used?

Checkout uses PayPal for secure payment processing.

When is an order marked as paid?

Payment status is updated by verified backend payment logic and webhook processing, not by client-side redirects alone.

Can I check out as a guest?

Guest checkout is supported. The order still stores the customer email needed for receipts and account claim flows.

Do coupons recalculate at checkout?

Yes. Cart and checkout totals are recalculated server-side before the order is created.

Downloads

Answers below are part of the current public guidance for this page.

How are font files delivered?

Commercial packages are stored privately and delivered through secure, expiring download tokens after eligible payment completion.

Can public visitors access paid font files?

No. Full commercial font packages must never be exposed through public URLs or public storage prefixes.

Still unsure about licenses?

Use the license overview to compare direct-purchase and quote-only paths before you commit to a product checkout.

Compare Licenses

Need a scoped answer?

Contact support when the question is about a real order, delivery issue, or a product-specific usage decision.

Contact Support

Custom usage?

Trademark, app, game, server, enterprise, or large campaign use should move into the quote flow instead of forcing a retail fit.