Duplicate Payment
A duplicate order or accidental double charge can be reviewed against payment provider records.
Refund Policy
Font products are digital goods. Refund review depends on payment status, download access, license use, and technical delivery evidence.
Digital Goods
Because font files can be copied after download, completed digital purchases are generally final once paid files have been accessed.
If a download link fails, the first remedy is support and redelivery through a secure download flow.
Reviewable Cases
Wrong License
If files have not been downloaded or used, contact support quickly to review license adjustment options.
Technical Delivery Failure
Broken download access, corrupt packages, or missing files can be reviewed and corrected.
Unauthorized Charge
Report suspected unauthorized payments promptly so provider records and account access can be reviewed.
How To Request Review
Contact SibelumPagi with your order number, customer email, payment date, and a short description of the issue.
Do not use or distribute font files while a refund or license correction is under review.